Refund policy

If you are not 100% satisfied with your purchase from billyfootwear.com.au you can return your item(s) for a refund. The refund window is 30 days from the date your order delivered, i.e. the date you received your order. Returns must be unworn, in the state you received them, and in the original packaging. Product not returned in the original packaging or original condition may not qualify for a refund. Note: Items marked as “Final Sale” are not eligible for returns or an exchange given they were sold at clearance pricing.

Refund. Most returns take 5-10 business days to arrive at our fulfillment center. Once your returned merchandise arrives at our fulfillment center, we will inspect your return, process it into our inventory, and authorize your refund. Depending on your credit card company, it may take an additional 2-10 business days for the credit to post to your account.

Note: The refund will be for merchandise items only. Shipping costs are non-refundable. Merchandise purchased through our retail partners is subject to the individual retail partner’s return policy.

Exchanges. BILLY Footwear does not have an exchange policy. Each product within an order (excluding items marked as “Final Sale”) receives one outgoing shipment and one incoming return. As such, feel free to return your shoes for reimbursement and place a new order for your new shoes whenever you are ready.

Domestic return shipping. Domestic return shipping within Australia is free via prepaid shipping label.

Process. To initiate a return, please first reach out to us at info@billyfootwear.com.

Customers outside of Australia. International returns are paid for by the customer. If you are outside of Australia and shipping your return to us, please first reach out to us at info@billyfootwear.com and then send your return package to the following address:

Future Fulfillment PTY LTD
c/o BILLY Footwear Returns
420 Punt Road
South Yarra 3141 VIC
Australia

 

If you have any questions or concerns, please reach out to us at info@billyfootwear.com. We are always happy to help!  

Thank you for your business and support. We sincerely appreciate it.

- Your friends at BILLY Footwear AU